Questions
Everything guests ask first.
If the answer you need is not here, message us. There is no charge for asking.
Getting started
How much does the concierge service cost?
Planning and consultation are free. Transport is charged at the rate we quote you. For clinics, salons and venues, you pay the provider directly at their own price and they pay us a referral fee — you are not charged extra for coming through us.
How far in advance should I contact you?
Two to four weeks is comfortable for clinic appointments and popular restaurants. We take last-minute requests too, and we will tell you honestly what is still possible.
What languages do you work in?
English, Mandarin Chinese and Japanese. Your manager will be a fluent speaker of the language you contact us in.
How do I reach you?
Telegram is fastest and someone answers around the clock. Email works too if you prefer.
Clinics and treatments
Do you choose the clinic for me?
We suggest options with indicative prices and explain the differences. The choice is always yours, and so is every clinical decision — we arrange, interpret and accompany, we do not advise on treatment.
Will someone translate during my consultation?
Yes. Your manager is in the room for the whole consultation, translates it in full, and writes down what was agreed so there is no dispute later.
What if the price changes once I am at the clinic?
You are free to walk away, and we will say so on your behalf. This is the main reason we insist on a written quote before the day.
Evenings
Will the car wait if dinner runs late?
Yes. You do not need to set an end time. If you move on to another place, the same driver takes you, and at the end drives you back to your hotel. If any waiting charge applies, we tell you in advance.
How do you keep the bill from growing at a venue?
We agree the table, room and minimum charges before entry and we only use venues we know. If a venue changes the number on the night, we settle what is genuinely owed and leave.
Will my evening stay private?
Yes. We do not photograph guests, we do not post, and we do not discuss one guest with another. Your itinerary stays between you and your manager.
Transport and logistics
Do you meet guests at the airport?
Yes, inside the terminal at Incheon or Gimpo, with or without a name board as you prefer. Waiting time for flight delays is included.
Can I keep the car for the whole day?
Yes. Hourly and full-day charters are the most common booking we take — the car waits between appointments so you never re-book or explain an address.
Can you arrange the hotel as well?
We can recommend and book hotels suited to the rest of your plan, including rooms close to your clinic or venue.
Still deciding?
Send us the question. We would rather answer ten before you book than one afterwards.